Guaranteed to alleviate the headache of service support
The principal purpose of problem management is to find and resolve the root cause of a problem and prevent further incidents; the purpose of incident management is to return the service to normal level as soon as possible, with smallest possible business impact.
Incident and Problem Management delivered by Intrinsic Technology provides flexible, competitively priced packages which incorporate on-site and remote support ensuring that incidents are managed through to resolution. Guaranteed to alleviate the headache of service support Intrinsic can provide flexible support 24 x 7 and, where applicable, can also provide permanent on-site maintenance engineers. We offer support on networks, servers, peripherals and communications hardware from all leading manufacturers.
With media-rich communications options any faults and failures can be registered either by telephone, email or logging onto our web support portal. From that point on, we manage your call through our call management system to ensure that your problem is resolved as quickly as possible and within your contracted service level agreement. We can provide monthly management reports detailing calls logged and measuring our performance in resolving these against the agreed SLA.
We deliver national support with local technical presence, underpinned by proactive monitoring, maintenance and provisioning.
Key benefits
- Optimum availability of your voice, data, converged and call centre systems
- Proactive identification and resolution of bottlenecks and design issues
- Better optimisation of your IT resources
- Access to Intrinsic regional resources who are familiar with your architectures and components
- Like for like replacement parts to get you up and running as quickly as possible
- Fast response, remote support for all contracted network hardware and software problems either by telephone or remote system access
- Access to extensive laboratory facilities and test equipment for replicating, analysing and resolving network problems.